9 Methods To Resolve “Samsung TV Error 118” (Apps Not Downloading)

You discovered a new app and wish to test it on your Samsung TV.

You are already familiar with the procedure… Turn on the television… Visit the Smart Hub… Search for and install the application.

The only issue is that it is not installing.

Instead, the following message appears on the screen: “Error: Unable to install. Please try again at a later time”

Does this ring a bell?

  • If yes, please read on to discover:
  • Nine simple approaches to resolve the issue.
  • The reason why error 118 occurs.
  • Whether using a mobile hotspot with your television can help you avoid this issue.

Why does my Samsung television show error code 118?

Error 118 will appear on your screen because the Smart Hub is unable to establish a connection with the Samsung Server. This indicates that the TV cannot download and install the application. Almost certainly, it has to do with your internet connection. However, it may also be caused by obsolete firmware or storage problems.

Samsung TV fault 118: 9 solutions

1. Reboot or restart the TV

Let’s begin very simply by turning the television off and then back on.

Still no good?

Try out a cold boot. It goes as follows:

  1. Turn on the television.
  2. Press and hold the power button on the Samsung remote until the television turns off and then back on.

If you lack a Samsung remote, there is an alternative:

  1. Start the television.
  2. Unplug the power source.
  3. Wait 30 sec.
  4. Bring the power back on.

After turning the screen back on, everything should function normally.

2: Restart your router

Before restarting the WiFi…

Step 1: Verify that your WiFi connection is stable.

To accomplish this, launch multiple apps on the TV.

If the apps are loading slowly, it may be due to a weak connection.

Note: Additionally, use apps on your mobile device to verify the wifi connection.

Speedtest is an easy way to measure your Internet speed.

It indicates whether you have a stable and consistent Internet connection.

Confirmation of a weak link?


Step 2: Try moving the TV closer to the WiFi to see if the signal quality improves.

Another possible solution is to simply…

Resetting the Wi-Fi router to establish a new connection is the third step.

Unplug the router’s power source for 30 seconds.

Reconnect it and check again.

In addition, you can reset the network from the television.

Follow these steps:

  1. Press the Home button on the remote for Samsung.
  2. Then, choose Settings.
  3. Choose Network
  4. Choose Reset Network.


After that, you must reconnect your TV to your WiFi network.

Still no luck?


Step 4: Determine whether a WiFi connection exists.

Check using your smartphone once more.

If you have access to the internet but your WiFi connection is poor, utilize an ethernet cable.

This will establish a direct link with the router.

Verify that your television has an internet access port and connect it to the router using an Ethernet connection.

This may be the solution.

3: Remove other devices from your WiFi network

Another method for resolving problem 118 is to disconnect all devices utilizing the same WiFi and try again.

“Why? I never encountered a problem with other devices. This doesn’t make much sense.”

Let me clarify.

If many devices are utilizing the same WiFi, the network may get overloaded.

The WiFi will then prioritize other devices over your television.

To determine whether this is the case, try the following:

  1. Remove all WiFi-enabled devices from the network.
  2. Reset WiFi by unplugging it for thirty seconds.
  3. Plug it in again
  4. Power on the TV and try to install the application again.

Determine if there is a difference.

If so, eliminate some superfluous gadgets that are contributing to this WiFi congestion.

If the issue persists, you can upgrade your WiFi router or your internet subscription.

4: Mobile Hotspot

This step will allow you to circumvent your WiFi router.

Therefore, if you have no internet connection, try using a mobile hotspot on your phone.

By enabling a mobile hotspot on your phone, you create an additional Internet access point.

Remember your mobile data bundle to prevent incurring additional fees while using more data than normal.

Here are the steps to build an Android mobile hotspot:

Go to Settings first.

Choose Portable Hotspot 2.

You can now configure your hotspot.

Note: jot down the password for your mobile hotspot so you can use it on your television later.

And here’s how to accomplish it using an Apple iPhone:

Go to Settings first.

Choose Personal Hotspot 2.

Enable ‘Allow others to join,’ and that’s all there is to it.

When the hotspot is activated, position it near your smart TV and connect it to the hotspot.

It’s the same as connecting your WiFi to your smart TV.

This time, though, you choose your phone’s network.

5: Resetting the Smart Hub

If you are still unsuccessful, you can attempt to reset the Smart Hub.

Before you proceed, keep in mind that following the reset, this will no longer be possible. The Smart Hub will revert to factory defaults.

This implies that all installed apps will be deleted, and you will need to log in again to your accounts.

The following are the steps:

  1. Press the Samsung remote’s Home button.
  2. Select Settings then.
  3. Navigate to Support.
  4. Choose Self Diagnosis
  5. Select Device Care.
  6. Choose Self Diagnosis.
  7. Choose Reset Smart Hub.
  8. Enter the PIN from the television.

The standard PIN is 0000…

And you’re done!

6: Update the Samsung Smart TV‘s software

Updating your television cannot go wrong.

They included a large number of problem fixes in these upgrades, which makes your television function much more smoothly.

I am uncertain as to whether I have upgraded my television in the past few years.

Here, we will explain how to rapidly check for updates on your television. And if required, install the most recent updates.

Listed below are the steps for updating the TV over WiFi:

  1. Press the Samsung remote’s Home button.
  2. Select Settings then.
  3. Navigate to Support.
  4. Select Update Software
  5. Then select Update Now.

If there is an update, let the television to complete it to its conclusion.

Please keep the television on during the update.

As soon as the update is installed, the TV will reset itself.

Check out this video to learn more about how to upgrade your Samsung television.

7: Check the compatibility of the television

Through the Samsung App Store, you can determine whether your television is compatible with the app.

After locating the appropriate app, navigate to supported devices.

It is in the website’s upper right corner.

If you click on it, a list of all compatible TVs will appear.

Check the list to see whether your television is included.

8: Uninstall useless applications

It is conceivable that you cannot install the application because your device’s storage is at capacity.

Then, it is time to free up space by removing unneeded or unwanted applications.

These are the methods for removing an application from your Samsung TV:

  1. To begin, press the Home button.
  2. Go to the Applications section.
  3. Select Settings.
  4. Select the app you wish to delete.
  5. Select Delete.

If the Delete button is grayed out, the software was installed by default.

These programs cannot be deleted.

9: TV default settings

This is the final option.

Resetting your television to factory settings will allow you to start from scratch.

Remember that with a factory reset, all of your user data will be wiped.

Use this only as a last resort.

Here are the steps required to perform a factory reset:

Go to Settings first.

  1. Choose General.
  2. Choose Reset.
  3. Enter your PIN code.
  4. Click OK.

The default PIN is 0000.

Leave a Comment